ibex’s CX platform wins 2022 Contact Center Technology Award
Global Business Process Outsourcing (BPO) provider ibex announced that its customer experience (CX) performance platform named Wave X won the 2022 Contact Center Technology Award.
Presented by integrated media company TMC and CUSTOMER Magazine, this award distinguishes their success as a leading “innovator, thought leader, and market mover” in the contact center and customer care industries.
ibex CEO Bob Dechant said, “ibex is honored to be recognized by CUSTOMER Magazine for this year’s Contact Center Technology Award.”
Dechant added that the firm strives “to optimize the agent workflow to deliver amazing customer experience, and our Wave X platform seamlessly demonstrates this through integrations with client tools. Uniting Wave X with our world-class talent and culture enables ibex to provide next-level CX solutions for many of the world’s premier brands.”
ibex’s Wave X platform offers a range of solutions — from training simulators to AI social media review analytics — that provide smart technology for every touchpoint in the customer journey; enables superior operational excellence and innovation for the work at home setting; and features capabilities that incorporate other ibex customer interaction management components, enhancing the contact center performance toolset to drive optimal CX outcomes.
TMC CEO Rich Tehrani said that Wave X had been selected “for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience.
