Observe.AI joins forces with Zoom for a new project
Intelligence platform Observe.AI is collaborating with communications platform Zoom Video Communications to introduce the “next-era of AI-powered growth for omnichannel contact centers.”
In this new deal, Zoom Contact Center customers can now leverage Observe.AI’s conversation intelligence capabilities to extract rich insights that boost agent performance to improve CX, revenue, and retention.
By enriching agent performance and coaching with conversation intelligence and workflow automation, Observe.AI and Zoom will help contact centers produce stellar customer experiences at speed and scale.
Observe.AI CEP and Co-Founder Swapnil Jain, “As one of the first conversation intelligence partners for Zoom Contact Center, Observe.AI is introducing new AI-powered insights and workflows that help contact centers improve CX, sales, and operational efficiency.”
“Together, we will elevate contact centers running on Zoom to new heights of performance and productivity,” he added.
Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center, added that this partnership will help managers “derive insights from conversations, evaluate agent performance, and deliver contextual feedback.”
