Vonage partners with Salesforce to launch new features
Global cloud communications provider Vonage is partnering with software firm Salesforce to launch Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV) in their verticals.
In a press release, Vonage explained that these new features would be available for agents using Vonage Contact Center to enhance customer engagement while protecting customer privacy.
Salesforce Shield enables businesses to protect their most sensitive customer data with tools that enhance trust, transparency, and governance for agents while making it easy for them to access the right information to create positive customer experiences.
Both the VCC for Salesforce and Vonage for SVC solutions, which integrate all communications channels and plug into an organization’s Salesforce instance, support Salesforce Shield encryption. This allows users to benefit from the security Salesforce Shield provides, alongside Vonage’s cloud contact center solution, to help businesses perform better, connect easier and enhance engagement with their employees and customers.
Vonage CIO & Chief Information Security Officer Sanjay Macwan, “With the addition of Salesforce Shield, Vonage is ensuring that organizations worldwide can better serve their customers while meeting compliance or governance requirements – all from a single, secure platform.”
Salesforce Shield uses full AES 256-bit encryption to protect the most sensitive data across all Salesforce apps. This is supplemented by the ability to bring existing encryption keys and manage key lifecycles, protect sensitive data from all Salesforce users, including admins, and meet regulatory compliance mandates.
“Offering our customers the benefits of Salesforce Shield is a testament to our longstanding collaboration with Salesforce and commitment to enabling our customers’ success. We expect this innovation to drive significant growth over the coming years, particularly with businesses in regulated industries,” Macwan added.
