Contact & call center outsourcing to reach $113Bn by 2028
PUNE, INDIA — The global contact and call center outsourcing market will expand at a compound annual growth rate (CAGR) of 6.06%, reaching US$113 billion by 2028.
According to market research firm Absolute Reports, the industry could look forward to a “remarkable expansion” in the upcoming years, with increasing demand for various types of services and applications.
Moreover, the rising adoption of advanced technologies and increasing investment in research and development activities will provide lucrative market growth opportunities.
Absolute Reports also revealed the market’s top-performing countries — including the United States (U.S.), Canada, Mexico, Germany, France, the United Kingdom (UK), Russia, Italy, China, Japan, Korea, India, Southeast Asia, Australia, Brazil, and Saudi Arabia.
The global contact and call center outsourcing market reached US$79 billion in 2022.
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