Manual work overwhelms 42% of employees amid automation delays
BRIDGEND, WALES — Around 42% of the global workforce said they still do their work manually despite the worldwide push for digitization.
According to the 2023 Future of Work Playbook released by orchestration platform Enate, methods of tracking work completion have remained largely manual over the recent years.
Only one in five employees surveyed has one system that will give them status updates. As a result, half of those surveyed are wasting time pulling reports from multiple systems, which is unproductive and costly.
Enate added that 33% of infrastructure and operations leaders cite productivity as a critical automation goal for 2023 despite the lack of automation tools. This disconnect is hurting employee morale and efficiency.
Enate CEO James Hall said, “Until now, there’s been a view that if you have a problem with your operations, you can fix it with disparate bits of automation like a robot. This isn’t always the case, and often nobody has visibility of what’s going on end to end.”
Hall added that more businesses must build their understanding of process orchestration to understand their employees.
“Orchestration isn’t based on removing headcount, it’s based on optimizing and organizing processes, wasting less time, and enabling humans to do value add work on a clean and concise interface. These factors will surely contribute to a happier, more engaged, and more productive workforce.”
