Hammer, Servion announce strategic partnership
MASSACHUSETTS, UNITED STATES — Hammer, a global provider of customer experience (CX) assurance solutions, has announced a strategic partnership with CX solutions company Servion.
The partnership aims to expedite the deployment of solutions to the challenges of modern contact center environments.
Through this partnership, Servion’s customers will access Hammer’s extensive array of automated testing solutions, designed for various contact center environments, including on-premises, hybrid, cloud-based, and WebRTC. This will facilitate improved visibility into each phase of the customer journey while speeding up service innovations and reducing risk.
The two companies’ product engineering teams will collaborate on the development of AI-powered automated testing solutions to deliver seamless omnichannel journeys.
Hammer’s unique testing capabilities will enhance agent experiences and address the technical requirements of WebRTC deployments, SMS testing, and chatbot integration. The latter is seeing widespread adoption due to AI-enabled bots.
“The pace of change within the contact center industry is unprecedented, and more importantly, the behaviors and expectations in terms of quality of experience for consumers and agents have evolved so drastically. It is all the more important for us to invest and deliver innovative solutions to fuel growth and success for Hammer,” said Hammer President John D’Anna.
Hammer’s solutions support 250 large enterprises, including prominent global banks, healthcare organizations, and insurance companies. Servion, with over 25 years in the industry, has 1,100 CX professionals.
