Astound, Intermedia unveil AI-driven cloud contact center

NEW JERSEY & CALIFORNIA, UNITED STATES — Intermedia Cloud Communications, a provider of intelligent cloud communication solutions, and Astound Broadband, the sixth-largest cable provider in the United States, have announced the launch of their cloud contact center. 

The cloud-based, omnichannel customer service solution is designed to deliver seamless, informed, and efficient care to businesses of all sizes, from small and medium-sized businesses to large enterprises.

The cloud contact center integrates multiple modes of communication, such as mobile, email, webchat, and social media. With the aid of artificial intelligence (AI), workflow automation, virtual agents, intelligent call routing, integrations, and reporting tools, businesses can improve their customer experience without requiring additional resources.

“Intermedia has a strong track record of helping businesses connect better, which aligns with our own emphasis on ensuring that businesses of all sizes have the ability to work as efficiently as possible,” said Patrick Knorr, Chief Commercial Officer for Astound Business Solutions.

“In today’s economy, now is the best time to invest in solutions that create great customer experiences. Happy customers are more likely to buy again and cost less than finding new customers,” Jonathan McCormick, COO for Intermedia added.

Astound Business Solutions, a part of Astound Broadband, is a national telecommunications provider that delivers advanced solutions to over 75,000 business customers across the U.S.

Intermedia serves over 135,000 businesses globally with a portfolio of intelligent communication solutions. With over 7,300 channel partners, the company provides enterprises with a single, reliable platform for various communication services.