CCAP collaborates with PH academia to upskill students
MANILA, PHILIPPINES — The Contact Center Association of the Philippines (CCAP) is partnering with academic institutions to address a skills gap within the Information Technology-Business Process Management (IT-BPM) sector.
The industry aims to generate an additional 1.1 million jobs by 2028, but according to CCAP Managing Director Rosario Cajucom-Bradbury, a lack of skilled talent could hinder this goal.
Cajucom-Bradbury said they are collaborating with different academic institutions and the Department of Education (DepEd) to tackle this issue.
This alliance aims to revamp the current curriculum, integrating industry-specific inputs to better prepare students for employment in the sector.
“We are working closely with the academe and the Department of Education on how to improve the curriculum with an input industry so that when students graduate, they are almost ready for the job. We don’t have problems with the infrastructure, but lack of talents, our value proposition to the world,” Cajucom-Bradbury added.
Echoing this statement, CCAP president Mickey Ocampo noted that while K to 12 program graduates are employable, many require further training, prompting many contact center companies to offer intensive training programs.
Aside from DepEd, the Technical Education and Skills Development Authority (TESDA) has partnered with major IT-BPM companies to provide skill training, with companies providing equipment for training in return for hiring commitments.
