Teleperformance consolidated revenue hits $4.35Bn in H1
PARIS, FRANCE — Business Process Outsourcing (BPO) giant Teleperformance achieved stable growth in H1 2023 with a consolidated revenue of €3.96 billion (US$4.35 billion), up 2.2% year-on-year (YoY).
Even with a €184 million (US$202 million) drop in Covid support contracts, the growth adjusted to 7% when considering this non-recurring decline.
The months between April and June were impacted by currency volatility, with major drops in the Colombian peso, Egyptian pound, Argentine peso, and Indian rupee against the euro, causing a €108 million (US$118 million) impact. The company, however, saw a boost in revenue by €38 million (US$41 million) through the consolidation of PSG Global Solutions and Capita Translation & Interpreting.
Outshining its competitors, Teleperformance showed growth across diverse sectors, including social media, entertainment, financial services, travel, transportation, and government agencies. A noteworthy increase was seen in the EMEA (Europe, Middle East, Africa) region.
Meanwhile, the firm’s Q2 performance registered revenue of €1.95 billion (US$2.15 billion), marking a 5.3% YoY increase, while reported revenue saw a 1.5% dip due to currency fluctuations and consolidation changes.
Teleperformance Chairman and Chief Executive Officer Daniel Julien attributed the firm’s second-half growth level to the macro dynamic of typical seasonal activities in key sectors like Healthcare, Retail, and Technology.
Julien also revealed that the closing of their Majorel acquisition is on track, with the anti-trust clearance processes expected to be finalized during Q4 2023.
Facing ongoing macroeconomic challenges, Teleperformance realigned its 2023 objectives, aiming for a 6-8% growth, excluding COVID-19 support contracts. It has also confirmed a recurring EBITA margin of 16%, up by 50 basis points from 2022.
