TechSee integrates AI, AR into Amazon Connect

HERZLIYA, ISREAL — TechSee, known for Visual Service Automation, recently partnered with Amazon Web Services (AWS) to meld its artificial intelligence (AI) and augmented reality (AR) expertise with Amazon Connect. 

This collaboration aims to enhance customer service efficiency and cost-effectiveness in the contact center industry.

Recording over 30 million interactions annually, TechSee’s platform turns phone calls into AR sessions, integrating computer vision AI into chats and processes, catering to various sectors, from telecom to home automation.

The fusion with Amazon Connect aims to streamline call resolutions and trim handling times. Companies eyeing digital advancements can utilize this tech to bolster visual customer interactions, ensuring better service outcomes. Plus, direct integration with Amazon Connect waives added costs.

TechSee EVP & Business Development Chief Geoff Wahl emphasizes changing consumer demands, adding that text and voice alone are no longer sufficient. He champions the importance of visual engagement for a genuine virtual presence. 

Through TechSee’s AI, AWS platforms can discern products and offer AR-backed tech support.

With its base in Tel Aviv and a global presence, TechSee offers businesses an innovative approach to boost service quality and manage costs.