Philippines SSON Week tackles shared services challenges

MANILA, PHILIPPINES — The 13th Philippines SSON Shared Services & BPO Week was recently held in Manila, addressing the evolving challenges in the shared services domain.

The event highlighted the Philippines’ substantial 13% stake in the global IT-BPM market. As a recognized leader in outsourcing, the conference presented transformative strategies to keep pace with technology, cost challenges, and diversified workforce needs.

Key discussions included digitalization, automation, operational excellence, and the importance of innovation-driven growth. Additionally, the emphasis was on enhancing user experiences and catering to the diverse needs of a multi-generational workforce. 

A recurring theme was the necessity of a continuous improvement culture to spur lasting innovation.

Besides serving as a knowledge-sharing hub, the week-long event offered ample networking opportunities and equipped attendees with practical insights to enhance their operational capacities.

Overall, the SSON & BPO Week emphasized the value of adaptability, ensuring industry leaders are well-prepared for the dynamic business environment.