ResultsCX acquires Zevas to expand European presence
FLORIDA, UNITED STATES — ResultsCX, a global Customer Experience Management (CXM) service provider, has amplified its European footprint with the strategic acquisition of Zevas Communications, an Irish CXM company.
Established in 2001, Zevas offers customer support to clients across major industry verticals, including Banking, Financial Services and Insurance (BFSI), and Fast-Growth Technology, in Europe, APAC, and North America in over 20 languages.
“Ireland’s reputation as a tech hub makes this acquisition pivotal for our growth, especially within the FGT and Financial services segments,” remarked Rajesh Subramaniam, CEO and Managing Director of ResultsCX.
Siddharth Parashar, Managing Director of ResultsCX Europe, added that incorporating Zevas would pave the way for a “powerhouse Center of Excellence in B2B sales,” optimizing costs for clients and enhancing capabilities.
John O’Sullivan, COO of Zevas, expressed his enthusiasm, noting the potential scale and efficacy improvements expected through access to ResultsCX’s advanced technology and customer support solutions.
Zevas’s COO, John O’Sullivan, expressed excitement about joining the ResultsCX organization, believing that their operations will significantly benefit from access to ResultsCX’s advanced platform, processes, and technology.
The two companies will unify under the ResultsCX brand in a phased process over the coming months.
ResultsCX has been providing transformational CXM solutions to over 75 global brands, including Fortune 100 and 500 companies, for more than 30 years. The company operates in various industries such as Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking, and Financial Services. With over 23,000 colleagues and 25+ engagement hubs worldwide, ResultsCX focuses on Revenue Acceleration, Cost Optimization, and Enhanced Experience. The company is backed by ChrysCapital, a $5 billion India-based private equity firm.
