TDCX excels in Asia Pacific CXM assessment
SINGAPORE, SINGAPORE — Digital customer experience (CX) solutions provider TDCX has recently been recognized as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023.
The Star Performer title is granted to companies with considerable progress on the PEAK Matrix. Factors considered in the evaluation include innovation, expansion of service scope, growth in delivery footprint, investment in technology and domain-specific areas, improvement in value, and expansion of CXM contract scope.
Laurent Junique, CEO and Founder of TDCX, highlighted the significance of a customer-centric mindset based on empathy, stating, “This is the cornerstone of our approach at TDCX.”
He also mentioned that the recognition underscores TDCX’s expertise in CX, operational capabilities, innovative business model, and ability to deliver value to clients.
TDCX offers a range of CX solutions to clients from a wide range of industries, such as e-commerce, fintech, gaming, and travel and hospitality, assisting companies in delivering customer satisfaction throughout the entire lifecycle.
The company’s extensive presence in Asia and deep understanding of local markets have allowed it to help global brands navigate the region’s diverse cultural, legal, and regulatory practices.
TDCX has recently introduced two strategic initiatives: the digital CX Center of Excellence and TDCX AI, aimed at improving its capacity to create innovative CX solutions and utilize artificial intelligence.
These initiatives aim to enable TDCX to develop hyper-personalized customer engagement strategies and uncover opportunities for clients through predictive analytics capabilities.
