NFP partners with RingCentral to improve engagement
CALIFORNIA, UNITED STATES — Property and casualty broker NFP is collaborating with cloud communications provider RingCentral to enhance customer and employee interactions.
The partnership will equip NFP with sophisticated telephony options, AI-guided insights, real-time performance analytics, and seamless integration with Microsoft Teams.
The advanced SMS features will allow NFP staff to communicate more securely and efficiently with clients, as RingCentral ensures that all text messages are archived. AI-driven tools will offer NFP agents real-time coaching and automation of mundane tasks, enabling them to focus on resolving complex issues.
The analytics tools will help NFP’s leadership monitor and improve agent performance.
The Microsoft Teams integration will also boost productivity by offering features like voicemail transcription, call recording, and unified contact search.
Commenting on the partnership, NFP Chief Technology Officer Mark Grosvenor said, “RingCentral solutions have played a critical role in our digital transformation — enabling us to achieve frictionless growth with higher productivity.”
“We chose RingCentral because it provides the best-integrated telephony solutions, innovative AI tools, and market-leading analytics – all in a secure environment. Most importantly, communications with our clients are now second to none – with RingCentral’s platform and 99.999% availability, there hasn’t been any downtime,” he added.
RingCentral specializes in cloud-based communication solutions integrating phone services, messaging, video meetings, and contact centers.
