DialAmerica rebrands into Aucera
NEW JERSEY, UNITED STATES — Prominent business process outsourcing (BPO) provider DialAmerica is rebranding to Aucera. This shift, set to be finalized later this month, reflects the company’s 60-year history and its vision for a broader global reach.
The rebranding highlights the company’s dedication to enhancing customer experiences through technology and marks its global expansion ambitions.
CEO Chris Conway stated that the rebrand better aligns with their current clientele and recognizes the workforce driving the company’s success.
“Aucera also represents a path forward for our company and further establishing us as a global BPO leader and trusted partner for Customer Experience innovation,” added Casey Kostecka, DialAmerica’s President.
Headquartered in Mahwah, New Jersey, DialAmerica manages over 300,000 customer interactions daily across multiple sectors. This growth has fueled DialAmerica’s expansion to over 5,000 employees working in call centers across the United States. Its estimated revenue is between $500 million and $1 billion.
DialAmerica ranked #92 on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms.
