IntouchCX expands to Egypt, opens new center in Cairo
WINNIPEG, CANADA — Global outsourcing company IntouchCX announced its expansion into Egypt.
This marks the second major global expansion for the firm in 2023, following its February launch in Malaysia.
“Egypt helps us accomplish speed to scale and enhances our ability to hit the performance targets on all the programs we serve,” said IntouchCX CEO Greg Fettes.
With its growing tech infrastructure and strategic location, Egypt provides enhanced global communication and collaboration opportunities. Cairo’s highly educated, multilingual workforce will allow IntouchCX to serve its client partners in over 12 languages.
“Egypt is truly special and there is an amazing diverse talent pool and hunger for career growth in the labor market here,” said Dishant Bhojwani, Chief Operating Officer – APAC & Africa at IntouchCX.
“We are excited to invest in Egypt and create strong community roots in Cairo and beyond.”
Founded over 20 years ago, IntouchCX specializes in customer experience management, digital engagement, artificial intelligence, and automation solutions. Its estimated annual revenue is $3.8 billion, with over 10,000 employees globally.
IntouchCX currently operates in the United States, Canada, Guatemala, Colombia, Jamaica, Honduras, Greece, India, Malaysia, and the Philippines. The company has 25 global campuses allowing a work-from-anywhere model.
