JPMorgan launches Baltimore virtual call center
BALTIMORE, UNITED STATES — JPMorgan Chase launched a virtual call center in Baltimore, mirroring its successful model in Detroit and generating numerous job openings, particularly for residents from underserved communities.
Last week, the financial services firm announced it had hired 40 Baltimore-based customer service specialists and leaders to work remotely while engaging with customers over the phone. This launch provides career growth and financial wellness opportunities for residents from historically underserved neighborhoods.
Working with Baltimore’s Mayor’s Office of Employment Development (MOED), the employees were intentionally recruited from across the city. The Baltimore team will meet regularly for training and meetings at the Parks & People Foundation and Chase’s Mondawmin Community Branch.
The full-time home-based roles offer wages of at least $22.50 per hour plus benefits like healthcare worth around $16,000 annually. JPMorgan Chase currently operates 16 branches in Baltimore and plans 35 more by 2026.
The virtual call center idea expanded from a successful Detroit pilot. JPMorgan Chase Vice Chairman Peter Scher said, “There is so much talent in communities across Baltimore and throughout the country that are too often overlooked.”
“Working with local civic leaders and community partners, companies can implement more intentional hiring efforts and tap into this talent pool to improve their business, create genuine opportunity, and support their communities,” he added.
Meanwhile, Baltimore Mayor Brandon Scott noted that this partnership provides “another avenue to secure good jobs and help grow the renaissance that we’re building here in Baltimore.”
In 2022, the firm announced a $20 million five-year commitment to benefit underserved Baltimore communities.
Over $8 million in charitable funds were allocated to various nonprofit organizations. These funds aim to establish a comprehensive fund for marginalized real estate developers in West Baltimore.
The investment aids in acquiring and refurbishing numerous vacant homes while enhancing the availability of financial resources and assisting small businesses in locating supportive programs.
