Cognizant, Calabrio forge partnership for AI-driven CX
NEW JERSEY, UNITED STATES — Cognizant, a leading IT services company, has announced a three-year partnership with workforce engagement software provider Calabrio to bring artificial intelligence (AI)-powered solutions for elevated employee engagement to contact centers.
The companies will combine Cognizant’s industry expertise and Calabrio’s contact center technology to enrich customer journeys through reduced wait times, faster issue resolution, and higher satisfaction.
“Cognizant’s expertise in CX, coupled with their deep-rooted proficiency in industry verticals, aligns perfectly with our vision for transformative growth,” said Joel Martins, Chief Technology Officer, Calabrio.
Cognizant will also spearhead a comprehensive digital transformation of Calabrio’s own business processes and systems to boost operational efficiency.
“Together, Calabrio and Cognizant aim to provide a consolidated solution that will dramatically reduce wait times and accelerate employee satisfaction, enabling us to help our clients get even more value from their technology solutions,” said Rob Vatter, EVP, Enterprise Platform Services for Cognizant.
Cognizant has been ramping up partnership initiatives. Just this month, the company announced it has partnered with Vianai Systems to advance human-centered generative artificial intelligence (GenAI) capabilities.
The firm has recently expanded its partnership with Gilead Sciences. In a deal valued at $800 million over the next five years, Cognizant will assist Gilead Sciences with the task of managing and modernizing Gilead’s global IT landscape, which includes infrastructure, applications, platforms, and advanced analytics, accelerating its digital transition.
Cognizant is a $19 billion global technology and digital services provider with over 350,000 employees. The company ranks fifth in the Time Doctor OA500, an index of the world’s top 500 outsourcing firms.
