Philippine tech advisor addresses AI misinterpretations
MANILA, PHILIPPINES — While Association of Southeast Asian Nations (ASEAN) Business Advisory Council Philippines Chairperson Joey Concepcion raised valid concerns about artificial intelligence’s impact on the business process outsourcing (BPO) sector, his remarks may have inadvertently overhyped AI as an imminent threat.
According to Dominic Ligot, the AI and Tech Advisor of the IT-BPM Association of the Philippines (IBPAP), the acceleration of AI is rapid, but it “represents a transformative force that requires preparedness and adaptation”.
Ligot added that AI can enhance BPO operations and create new opportunities in other sectors alongside challenges. “AI’s reach extends beyond BPO, affecting sectors like healthcare, finance, and manufacturing.”
Although AI may transform roles, humans still play a key part in innovation. Rather than solely depending on American platforms, the Philippines has been cultivating local AI talent.
While the $672 million investment from President Ferdinand R. Marcos Jr.’s trip to the United States is substantial, comprehensive strategies beyond funding are vital for growth.
“Economic growth depends on various factors, including education, infrastructure, and regulatory frameworks,” Ligot said.
When it comes to strengthening micro, small, and medium enterprises (MSMEs), Ligot emphasized that it requires multifaceted solutions, not just digitalization.
Overall, AI brings both opportunities and challenges. Collaboration between government, industry and academia can help maximize the benefits of AI for the Philippines.
