UK’s Sensée boosts CX outsourcing with The Contact Center purchase

LONDON, UNITED KINGDOM — Outsourcing company Sensée has enhanced its customer experience outsourcing services through its acquisition of customer service firm The Contact Center (TCC).

Sensée, whose call center agents work from home, will be complemented by an office presence through its purchase of TCC. 

Steve Mosser, who will remain in his role as Sensée’s Chief Executive Officer, noted that the company’s clients in the financial services industry will benefit from this initiative as several FCA-regulated services require a physical location.

“We firmly believe that this combined proposition perfectly addresses the needs of [organizations] seeking a UK or international outsource partner that excels in quality, scalability, flexibility and can operate on either a WFH, hybrid or fixed office setup,” Mosser said.

As part of the agreement, the two firms will continue to trade as independent entities under the Sensée group. 

TCC will continue to operate from its Birkenhead headquarters and Sensée from its headquarters in London.

Additionally, Asif Hamid MBE, Founder and CEO of TCC, will be CEO of TCC.

“Sensée has earned a reputation as the premier CX outsourcer in the UK with its unparalleled WFH technology platform that connects the best talent to the best brands. We are proud to join the Sensée family and look forward to an exciting future together,” Hamed said.