Uganda’s BPO, IT outsourcing to create 100,000 jobs by 2030
KAMPALA, UGANDA — The Ugandan government recently launched a new strategy to create 100,000 jobs by 2030 by leveraging the business process outsourcing (BPO) and information technology outsourcing (ITO) sectors.
This initiative is designed to address the pressing issue of youth unemployment in the country, where a significant portion of the young population finds itself outside the formal education, employment, or training systems.
A generational opportunity
Irene Karungi Sekitoleko, from the ICT Infrastructure Development Department at the Ministry of ICT and National Guidance, highlighted the potential of the BPO and ITO sectors to boost job creation.
“Business process outsourcing and information technology outsourcing offer a generational opportunity to address the youth unemployment crisis in Uganda,” Sekitolekto said.
The strategy outlines five key opportunity zones for job creation, including strengthening the domestic core and attracting African homegrown operators.
Competitive advantages and implementation
Uganda boasts several competitive advantages, such as lower operating costs and a large pool of young people proficient in English, which make it an attractive destination for BPO and ITO investors.
The government has established working groups to oversee the strategy’s implementation, focusing on ecosystem coordination, demand generation, and human and organizational capability development.
Economic growth and job creation prospects
The strategy aims to create direct employment opportunities and indirect jobs in support services, thereby driving economic growth and positioning Uganda as a leading BPO and ITO destination in Africa.
“This strategy will enable Uganda to win work in BPO and ITO, generating income for young Ugandans on a large scale and positioning Uganda as a leading BPO and ITO destination in Africa,” Sekitoleko added.
Collaboration with private sector
The government’s efforts are complemented by the private sector’s involvement, with initiatives like innovation hubs at universities to foster young innovators.
Gideon Nkurunungi, CEO of the Information Communication and Technology Association of Uganda (ICTAU), emphasized the importance of integrating with the digital transformation roadmap to fully leverage BPO services opportunities.
Addressing challenges and looking forward
As the policy awaits cabinet approval, stakeholders are optimistic about its potential to significantly impact Uganda’s economy and provide much-needed employment opportunities for the youth.
The strategy also aims to address challenges such as cyber crimes, ensuring a secure and thriving environment for BPO and ITO activities in Uganda.
