Innovature BPO earns Great Place to Work certification in Vietnam

HO CHI MINH CITY, VIETNAM — Business process outsourcing (BPO) provider Innovature BPO has been officially certified as a Great Place to Work in Vietnam from June 2024 to June 2025. 

This significant achievement underscores the company’s commitment to fostering a positive and inclusive workplace culture. 

An impressive 92% of Innovature BPO employees reported that it is a great place to work, significantly higher than the 59% average for typical global companies.

Employee satisfaction and company culture

The certification is based on candid feedback from Innovature’s employees, reflecting their satisfaction with the company’s environment. 

Thuy Doan, CEO of Innovature BPO, expressed pride in this achievement, stating, “This remarkable statistic highlights the unique and positive culture we’ve cultivated here. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.”

In an exclusive interview with Outsource Accelerator, Doan said that they are “deeply committed to ensuring that new employees feel welcomed and integrated from day one.” 

Through a comprehensive onboarding process and a supportive buddy program, the company ensures that newcomers feel integrated and valued from their first day. 

“At Innovature BPO, every team member understands that helping new hires integrate is part of their role, and they all extend their support as needed. We are committed to consistently providing the same warm welcome and support to every employee, regardless of their position,” the CEO added.

Clara, a member of the marketing team, shared her experience, noting the company provides a flexible and comfortable work environment that encourages collaboration and skill enhancement.

Initiatives driving employee satisfaction

The high employee satisfaction rate at Innovature BPO is attributed to initiatives focused on employee growth and engagement. 

The company offers flexible work arrangements, including hybrid and work-from-home options, to accommodate different working styles. 

In the office, employees benefit from collaborative spaces, a cozy sleeping corner, and an open pantry, all designed to create a comfortable and productive atmosphere.

Innovature BPO is also committed to employee development through programs like the Employee Development Plan and Succession Planning Program, which aim to nurture talent and prepare employees for leadership roles. 

“These programs reflect our dedication to fostering career growth and ensuring a strong leadership pipeline from within,” Doan noted.

The company also actively listens to employee feedback, implementing changes to continuously improve the workplace.

Recognition as Vietnam’s top BPO company

In addition to its Great Place to Work certification, Innovature BPO is also ranked as Vietnam’s top BPO company on leading platforms. The company has been recognized as #1 on GoodFirms and Clutch and #2 on Outsource Accelerator. 

In a LinkedIn post, Innovature said that this recognition is a testament to the team’s hard work and dedication to delivering exceptional BPO services. 

Innovature also extended gratitude to its valued clients for their unwavering trust and support as the company aims to reach new heights together.

Future plans and commitment to excellence

Looking ahead, Innovature BPO plans to maintain its Great Place to Work status by focusing on employee well-being, development, and engagement. 

The company is also dedicated to fostering a diverse and inclusive environment and enhancing its Corporate Social Responsibility initiatives to impact the community positively.

This certification not only highlights Innovature BPO’s achievements but also positions the company as a top choice for job seekers and clients alike. With its ongoing commitment to excellence, Innovature BPO is set to continue its trajectory as a leading BPO provider in Vietnam.

“By consistently investing in our people, fostering a positive workplace culture, and adapting to the evolving needs of our workforce, we aim to ensure that Innovature BPO remains a Great Place to Work for years to come,” Doan concluded.