Autistic woman credits call center job for boosting social skills
LONDON, UNITED KINGDOM — Clara Jack, a law graduate with autism, has found unexpected personal and professional growth through her work in a call center.
Despite initial reservations, Jack’s experience has transformed her communication skills and confidence in social interactions.
From reluctance to revelation
After struggling to find employment in her field, Jack reluctantly accepted a temporary position at a call center.
“I’m autistic and that often reflects mostly in my communication. I struggle to pick up social cues and sometimes there is a disconnect between my thoughts and what comes out of my mouth, so I wasn’t feeling very confident about being on the phone all day,” she explained in an opinion piece in i paper.
However, the role quickly proved to be a valuable opportunity for skill development. Jack noted, “But now I’ve been there eight months, I do not think I could have found a better entry-level role. I have been to be able to [practice] my social skills, and get paid for doing so, on a daily basis.”
Mastering communication, overcoming autism-related challenges
Working in customer service for law enforcement, Jack regularly encounters difficult situations, including frustrated or rude customers. In her role, Clara deals with individuals upset about traffic fines or road tax issues.
She shared, “Some customers swear from the jump, and I often have unpleasantries thrown at me: not limited to racism, sexism, plain derogation, and random flirting.”
Despite these difficulties, Jack has learned to remain professional and empathetic. “Being kind to people who had insulted me was not something I considered necessary until this job – I’ve [learned] the need to isolate events and approach every call empty of expectations.”
This experience has had a profound impact on Jack’s personal life. She reports being calmer in the face of conflict and more confident in social situations.
“In eight months at an unexpected entry-level job, I have [learned] the art of conversation: how to initiate them, sway them, bargain, be firm, and show empathy without giving too much of myself away. I never expected that when I applied for the job,” she concluded.
