Uganda unveils new BPO policy to boost economy
KAMPALA, UGANDA — In a landmark decision, the Ugandan Cabinet has approved the National Business Process Outsourcing (BPO) Policy, positioning the country as a potential leader in Africa’s outsourcing industry.
This strategic initiative aims to transform Uganda’s BPO sector and stimulate economic growth by leveraging its competitive advantages.
Building a robust BPO ecosystem
The policy outlines a multifaceted strategy to develop a thriving BPO ecosystem. Key initiatives include streamlining business processes, expanding market access, nurturing talent, and developing cutting-edge infrastructure.
The Ministry of ICT and National Guidance has finalized the National BPO Strategy to ensure effective implementation.
Addressing youth unemployment
The new BPO policy is also designed to tackle youth unemployment, a pressing issue in Uganda. With over 70% of Ugandan youth aged 18 to 35 struggling to find meaningful employment, the policy promises to create 100,000 jobs by 2030.
By adopting successful models from countries like India and the Philippines, Uganda also plans to utilize its young, educated, and English-speaking workforce to attract international outsourcing contracts.
Capitalizing on competitive advantages
Uganda’s strategic geographical location, affordable labor costs, and improving ICT infrastructure make it an attractive destination for outsourcing services.
The government’s commitment to fostering growth is evident in its comprehensive framework aimed at establishing Uganda as a global outsourcing hub.
Dr. Chris Baryomunsi, Minister of ICT and National Guidance, added that the new National BPO Policy “signifies a watershed moment for Uganda.”
Encouraging collaboration and innovation
Collaboration between the government, private sector, and educational institutions is central to the policy’s success. By creating a conducive environment for BPO growth, Uganda aims to attract international companies and encourage local entrepreneurship.
Dr. Aminah Zawedde, Permanent Secretary of the Ministry of ICT and National Guidance, praised the collaborative effort, stating that the National BPO Policy “is a testament to the power of collaboration and stakeholder engagement.”
