HR leaders share success stories on AI implementation

LONDON, UNITED KINGDOM — HR leaders at major corporations are leveraging artificial intelligence to revolutionize employee experiences and streamline operations, as discussed during a customer panel at Workday Rising Europe, the Middle East and Africa (EMEA).

Strategic AI implementation crucial

At Mondelez International, the focus is on enhancing daily employee interactions through AI. 

“It’s very clear that AI isn’t new, but the pace has changed significantly. With gen AI suddenly we can have solutions where you did not have solutions before,” notes Volker Schrank, VP Global Employee Experience & HR Technology.

Siemens is taking a measured approach, with Tanya Schroeder, Global Head of People & Operations Digitalisation, emphasizing the importance of careful integration. “Don’t throw the AI at the problem. I think you really need to think about how AI fits in the process, and how it compliments it.”

Tangible benefits emerging

One of the breakthroughs has been in employee self-service, particularly for frontline workers. “Being able to request from your HR department whatever you need in your own language, at the time that you want, and getting the answer instantly is a game changer,” explains Schrank.

For Aliaxis, a water management systems manufacturer operating across 100 countries, education remains paramount. Pierre Ramery, VP IT Business Solutions, stresses, “We have to educate employees about what AI can, and what it cannot do. It seems obvious but some really have no clue.”

The panel highlighted that HR faces unique challenges in AI implementation, including compliance, safety, ethics, and global regulations. Companies are advised to focus on clear business outcomes rather than implementing AI for its own sake.

Looking ahead, the transformation extends beyond simple automation. AI-powered coaching and training at scale are becoming reality, enabling organizations to provide development opportunities to employees at all levels. “Now you can use a gen AI bot that is trained to be a coach. You can use it as often as you want, with as many people, train and play those situations and have feedback on it,” Schrank points out.

The consensus among leaders is clear: while AI presents enormous opportunities, success depends on thoughtful implementation aligned with strategic goals and organizational needs.