TDCX Singapore secures Data Protection Trustmark certification
SINGAPORE, SINGAPORE — TDCX Singapore, a leading digital customer experience (CX) solutions provider, has achieved the prestigious Data Protection Trustmark (DPTM) certification. Awarded by the Infocomm Media Development Authority (IMDA), this certification underscores TDCX’s dedication to safeguarding customer data and fostering trust among its clients.
The DPTM is a voluntary enterprise-wide accreditation that recognizes organizations committed to responsible data protection practices. By earning this certification, TDCX Singapore demonstrates its proactive approach to upholding stringent data security standards.
Robust frameworks strengthen TDCX’s data security measures
To achieve the DPTM certification, TDCX Singapore implemented several advanced frameworks to enhance its data protection capabilities. These include:
- ISO 27001:2022 Certification: A globally recognized standard for Information Security Management Systems, providing detailed guidance on maintaining and improving information security.
- SOC 2 Type 2 Compliance: A robust framework designed to protect customer data from unauthorized access and vulnerabilities.
- Singapore Cyber Trust Mark: A recognition of strong cybersecurity policies tailored to the organization’s specific risk profile.
These certifications reflect TDCX’s commitment to creating a secure environment for its clients’ data.
Employee training and external collaboration drive compliance
TDCX Singapore’s IT team regularly collaborates with external consultants to stay ahead of emerging trends in information security (InfoSec). The company also conducts annual training programs to ensure employees are well-versed in the latest InfoSec and data protection policies.
Angie Tay, Group Chief Operating Officer and EVP of TDCX, emphasized the importance of vigilance in data management.
“Protecting user information requires a well-rounded and proactive approach to data management and ongoing vigilance. The DPTM certification demonstrates our commitment to ensuring data security and maintaining our client’s trust,” she stated.
Global standards reinforce TDCX’s commitment to privacy
This achievement aligns with TDCX’s adherence to international regulations such as the European Union General Data Protection Regulation (EU GDPR). Over the past three years, the company underwent rigorous assessments by independent auditors to meet these global standards.
By earning the DPTM certification, TDCX Singapore sets a benchmark for data privacy excellence, reinforcing its reputation as a trusted partner for technology and blue-chip companies worldwide. This milestone reflects its unwavering commitment to building customer confidence in an increasingly digital landscape.
TDCX provides transformative digital customer experience solutions for leading global brands across various sectors, including fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming, and e-commerce.
The company is subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
