Concentrix strengthens Philippine operations with BlinkCX acquisition
MANILA, PHILIPPINES — Concentrix Corporation, a technology solutions and services provider, has officially announced its acquisition of BlinkCX, a customer experience (CX) consulting firm based in the Philippines.
While specific terms of the deal were not announced, the merger solidifies Concentrix’s leadership in the industry and expands its operational team and client base within the country.
BlinkCX is renowned for its cutting-edge approach to technology and data-driven customer insights, making it a valuable addition to the Concentrix portfolio.
BlinkCX’s expertise in technology platforms and tools, experience management, as well as data-driven insights will play a key role in accelerating Concentrix’s growth and enhancing partnerships with local clients,” said Amit Jagga, Executive Vice President and Chief Business Officer of Concentrix Philippines.
Concentrix Acquires BlinkCX in the Philippines! This strengthens Concentrix’s leadership in the tech solutions & services industry. pic.twitter.com/2BFYMR08JF
— Concentrix PH (@ConcentrixPH) January 15, 2025
Enhanced capabilities and commitment
The acquisition introduces BlinkCX’s robust team of data analysts, strategy consultants, and project managers to Concentrix, thereby enhancing the company’s ability to deliver transformative outcomes and tap into new growth opportunities in the Philippines.
Jagga highlighted the strategic value of the acquisition: “It’s a mark of our ongoing commitment to invest here, and to demonstrate that the Philippines delivers world-class, superior services.”
Additionally, BlinkCX’s established partnerships with key technology providers will boost Concentrix’s capabilities in artificial intelligence (AI), automation, and analytics. These enhancements are expected to fortify Concentrix’s service offerings and drive innovation.
Future prospects and impact
With over 18 years of operational history in the Philippines, Concentrix is positioned to leverage this acquisition to support Filipino talent further, enhance local economic contributions, secure new business, and deepen relationships with Philippine clients.
Jagga optimistically concluded, “I’m confident that this next chapter will bring further growth and success in our journey.”
The acquisition follows Concentrix’s recent financial success, with the company reporting fourth-quarter revenue of $2.4 billion, marking a 9.7% year-on-year increase. Concentrix, a Fortune 500 company, is known for designing, building, and running comprehensive, integrated solutions at speed and scale, serving over 2,000 clients worldwide and addressing their most challenging business needs.
The company ranked #3 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies. This ranking places Concentrix above its position in the OA500 2023, where it held the 12th spot.
