Health systems prioritize AI ROI, efficiency this 2025: Deloitte survey
LONDON, UNITED KINGDOM — Global health systems are intensifying efforts to maximize returns on artificial intelligence (AI) investments by 2025, focusing on operational efficiency, workforce optimization, and patient engagement.
A Deloitte survey of over 120 C-suite executives revealed a mix of optimism and challenges surrounding AI’s role in healthcare transformation.
AI adoption gains momentum despite mixed ROI results
Generative AI (GenAI) applications, such as automating administrative tasks and streamlining workflows, have shown promise. Over 40% of surveyed executives reported moderate to significant ROI from these tools.
However, 37% noted it is still too early to assess AI’s full impact. Autonomous AI agents are being deployed to reduce bottlenecks in areas like appointment scheduling and medical record updates, allowing staff to focus on higher-value tasks.
Efficiency and productivity drive investments in core systems
Operational efficiency remains a top priority for healthcare leaders, with over 70% citing productivity gains as critical amid financial constraints and workforce shortages.
Investments in upgrading core systems, including electronic medical records (EMRs) and enterprise resource planning (ERP) software, are seen as essential to achieving these goals.
Digital transformation is accelerating globally, with 90% of executives anticipating increased adoption of digital tools in 2025. However, a regional divide persists: 52% of non-U.S. executives view digital transformation as central to strategy compared to only 30% in the U.S.
Addressing workforce shortages with AI-powered automation
Workforce shortages remain a pressing issue, particularly in low- and middle-income countries.
Deloitte estimates AI-powered automation could free up 13% to 21% of nurses’ time annually, equating to an additional 240–400 hours per nurse. These efficiencies could help alleviate staffing challenges while improving care delivery.
Cybersecurity and patient engagement remain key challenges
As digital tools proliferate, cybersecurity has become a top concern for 78% of executives surveyed. Strengthening cybersecurity frameworks will be critical to mitigating risks associated with AI adoption.
Meanwhile, patient engagement is evolving in the digital era. Virtual care platforms and telehealth services are transforming interactions between patients and providers. Nearly 90% of executives expect connected care delivery to influence their strategies this year. However, financial challenges tied to virtual health expansion remain a concern.
The report concludes that organizations embracing data-driven decision-making and workforce engagement strategies will be best positioned to thrive in an increasingly complex healthcare environment.
