OP360 cuts resolution times 30% using AI, boosts customer satisfaction
CONNECTICUT, UNITED STATES — OP360‘s operations have utilized artificial intelligence together with human expertise to achieve significant customer service performance that illustrates how service blending works.
The move has resulted in a record:
- 40% reduction in call escalations
- 30% decrease in resolution times
- 95% customer satisfaction (CSAT) score
According to Ben Roberts, President and COO of OP360, the combination of artificial intelligence with human agents provides quick, precise solutions while ensuring emotional support at a superior level for customers. The combination of artificial intelligence and human service creates experiences that basic automation systems cannot achieve.
The outcome proves how OP360 effectively utilizes AI tools to supplement agent work instead of performing their tasks independently. Industry experts highlight that these performance numbers exceed standard call center measurements, which places the organization at the top of customer experience innovation.
New performance metrics data prove that OP360 demonstrates AI efficiency along with human empathy as the future of customer service by demonstrating substantial improvements across essential performance indicators.
How OP360’s AI integration drives faster resolutions
OP360 achieves customer service advancements through its integrated artificial intelligence platform because of five primary enabling technologies that yield remarkable results:
- Capacity (AI knowledge engine): 30% faster resolutions
- Krisp (noise cancellation): 25% higher first-call resolution
- SuccessKPI (performance analytics): proactive performance monitoring
- Alvaria (workforce optimization): 20% productivity boost
- Zenerate (agent training): 20% faster onboarding
The combination of balanced techniques allows the company to reach better operational results alongside improved customer satisfaction.
“The integration of AI allows us to enhance efficiency while maintaining the empathy and understanding that only humans can provide,” said Ben Roberts, President and COO of OP360.
OP360’s AI-driven CX success fuels future development
With its AI-managed workforce scheduling solutions, OP360 offers complex scheduling problem-solving and operational efficiency improvement. Various industries benefited from business improvements and increased customer satisfaction because of these developed technologies.
The competitive environment drives OP360 to guide businesses toward future-focused customer experience solution delivery. They connect AI capabilities with human skill sets to achieve both present-day challenges in management and deliver quality customer satisfaction in the coming years. They welcome organizations to team up and use advanced tech with human compassion to transform customer experiences.
OP360 is ranked #286 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
The company is also subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
