ResultsCX acquires Aucera, expands capabilities in U.S. market
FLORIDA, UNITED STATES — ResultsCX, renowned for its customer experience management (CXM) services, announced the acquisition of Aucera, previously known as DialAmerica.
While specific terms of the deal were not announced, the merger enhances ResultsCX’s capabilities in the healthcare, banking, financial services, insurance (BFSI), and utilities sectors across the United States.
ResultsCX acquires Aucera, a US-based CXM company, expanding presence in Healthcare, BFSI & Utilities sectors in the US. Excited to bring Aucera customers our advanced digital tools & next-gen tech and nearshore, offshore capabilities driving greater value!https://t.co/PN1UbM2U7C pic.twitter.com/zQesnOTa7V
— ResultsCX (@ResultsCX) March 20, 2025
Enhancing capabilities and culture
With this acquisition, ResultsCX will integrate Aucera’s extensive six-decade expertise in the U.S. market, focusing on customer experience, growth services, and member acquisition.
Over 1,200 of Aucera’s skilled employees will be added to the global ResultsCX team.
“ResultsCX’s acquisition of Aucera marks the next step in a strategic global expansion that is foundational to our long-term business objectives. With this acquisition, we will now touch one in every three American lives in the Healthcare sector. This impact is even more profound when you factor in all our core verticals,” said Rajesh Subramaniam, CEO of ResultsCX.
Christopher Conway, CEO of Aucera, commented on the cultural and operational alignment, stating, “At the heart of any successful business are the people who drive it forward, and Aucera has built a culture of collaboration and excellence. We’ve been searching for the right partner, one that aligns with our values and our goals, and ResultsCX is the perfect fit.”
Building a global CXM powerhouse
Aucera is the latest addition to the ResultsCX family, following the acquisitions of United Kingdom-based Huntswood in 2024, Ireland-based Zevas Communications in 2023, and Bulgaria-based 60K in 2022.
Over the past three years, ResultsCX has committed over $200 million to its expansion, growing to a workforce of over 24,000 across nine countries and serving more than 130 clients globally.
“Each new partnership brings with it valuable learnings and growth opportunities for all involved,” said Akshat Babbar, Managing Director at ChrysCapital and a member of the Board of ResultsCX.
“The acquisition of Aucera strengthens the core Healthcare vertical at ResultsCX while expanding their presence in other sectors.”
With over 30 years of experience, ResultsCX supports its partners with innovative solutions like AI, machine learning, and predictive analytics to enhance customer interactions and business outcomes.
With an estimated annual revenue of $2.8 billion, ResultsCX continues to grow its employee base, recently increasing by 9%. The company recently ranked #62 in OA500 2025, an objective index of the world’s 500 top outsourcing companies. Aucera, on the other hand, is rank #157.
Aucera, with over six decades of experience, specializes in customer experience outsourcing, providing services such as inbound customer experience, outbound customer engagement, and technical support across multiple industries.
