Professional services sector to grow 8.18% annually with AI: QKS Group
PUNE, INDIA — The professional services sector is undergoing rapid digital transformation, with a projected 8.18% annual growth rate through 2030, according to new research from QKS Group.
The Massachusetts-based market intelligence firm found that consulting, legal, and accounting firms are increasingly adopting digital collaboration tools, workflow automation, and AI-driven analytics to enhance efficiency and client value.
Digital tools reshape professional services delivery
According to QKS Group’s report, some critical ICT solutions responsible for this change include AI-based analysis, automatic business process management (BPM) implementation, and secure client collaboration platforms.
These technologies help companies do workflows faster, automate more of the work, and produce results faster than the traditional methods.
“Professional services firms are under growing pressure to deliver more value, faster, and with greater transparency. ICT is enabling a new era of outcome-driven services by supporting automation, client analytics, and knowledge sharing at scale,” says Nikhilesh Naik, Associate Director & Principal Analyst at QKS Group.
Leading vendors like Microsoft, Salesforce, and ServiceNow are providing integrated platforms that help firms manage client lifecycles, optimize billing, and enhance decision-making through predictive analytics.
Security and personalization define competitive edge
As professional services firms digitize operations, balancing productivity with client trust remains critical. According to the report, vendors need to prioritize data security, especially for firms that handle sensitive information, such as legal and financial firms.
Solutions like Snowflake for data management, M-files for secure document workflows, and Capgemini for secured communications are becoming essential for ensuring compliance and building client trust. At the same time, firms are using AI and customer experience (CX) technologies to individualize services at scale.
Naik notes that “vendors that offer secure, intelligent, and integrated platforms will empower these firms to move beyond traditional models – delivering personalized, proactive, and measurable services in a fast-changing client landscape.”
