Boomi CEO: Intelligent automation now business imperative
PENNSYLVANIA, UNITED STATES — Intelligent automation has become the backbone of modern enterprise survival, according to Boomi CEO Steve Lucas.
Speaking at Boomi World 2025, Lucas declared, “We’ve entered this new era. We call it the era of AI-driven automation. It means that there is no process, there’s no system, there’s no business that shouldn’t be injecting AI into everything. It really is a technology race. If we don’t do this now, your business will not survive.”
As global markets grow more volatile and competitive, automation is evolving from handling routine tasks to powering adaptive, real-time decision-making.
Lucas emphasized that what was once considered emerging technology is now foundational infrastructure, reshaping how organizations manage data, connect applications, and evolve core processes.
The rise of AI agents and adaptive systems
Boomi’s strategy centers on “agentic AI”-deploying thousands of self-directed AI agents that respond instantly to business changes.
Lucas noted, “Our customers have deployed 33,000 AI agents. We’re talking model code in their customer base. That’s not tomorrow. That’s today.” These agents are designed to be built and managed by business users, often without writing a single line of code, thanks to prompt-based interfaces and natural language processing.
Unlike legacy software, which relied on rigid, deterministic logic, intelligent automation adapts to shifting variables.
“We’re going to go from a world of deterministic processes … to agentic driven processes,” Lucas said. “The process, it flexes, it bends, but it doesn’t break. That malleability that we’re gifting business and technology, that’s what we’re delivering.”
Industry analysts agree that this shift is accelerating. By 2026, 80% of integration work is expected to be handled by AI-enabled tools, up from just 20% in 2023.
Governance, human oversight, and the future
With the proliferation of AI agents, governance and oversight have become critical. Lucas warned, “If you don’t have that plan, you will fail.” Boomi has responded by launching an “AI agent control tower” to monitor and manage digital agents across organizations, ensuring alignment with business objectives and regulatory requirements.
Lucas stressed that intelligent automation is not about replacing people but amplifying their abilities. “If I can write a prompt in English, I can build AI agents,” he said, highlighting how the technology democratizes innovation and accelerates digital transformation.
