TTEC expands India presence with Mohali center, adds 400 jobs
TEXAS, UNITED STATES and MOHALI, INDIA — TTEC Holdings, Inc., a global provider in artificial intelligence (AI)-enabled customer experience (CX) technology and services, has announced the launch of a new customer experience center in Mohali, India.
The expansion is set to create 400 new jobs to support a major United States-based healthcare client.
The new center will initially operate from C-205, Phase 8B, Industrial Area in Mohali, with a planned relocation in August to the city’s Quark City IT hub. The site will deploy TTEC’s latest digital tools, including the AI-powered TTEC Perform, Let Me Know, and Clarity platforms, aimed at enhancing customer service delivery and frontline employee performance.
Leveraging India’s CX talent pool
The company cited Mohali’s English-proficient and service-oriented talent pool as a key driver of its location choice. The local ethos of seva (selfless service) aligns with TTEC’s commitment to human-centered customer interactions.
“Today’s customer experience leaders are looking for smarter, more agile ways to deliver value—and digital first CX programs are the answer. By combining the unique knowledge of our front-line teams with the precision of AI-powered insights, our new Mohali Customer Experience Center will enable clients to elevate outcomes, streamline operations, and do so with speed, efficiency, and confidence,” said TTEC’s President of Engage, John Abou.
Senior Vice President of Asia Pacific Operations Arnab Ray added, “This investment reflects both the incredible talent in the region and TTEC’s continued commitment to delivering exceptional experiences for our clients and their customers.”
TTEC’s growing India footprint
In 2024, the company added 800 roles to support new operations in Mumbai and its Hyderabad Digital Innovation Studio. With approximately 3,500 employees across India, including in Ahmedabad and Chennai, TTEC has been operating in the country for 24 years and continues to invest heavily in its infrastructure and workforce.
Founded in 1982, TTEC is a global CX innovator that serves both established and disruptive brands. Its TTEC Digital arm designs omnichannel contact center and AI-driven CRM systems, while TTEC Engage delivers customer engagement, technical support, and fraud prevention services. The company operates on six continents and is recognized for blending advanced digital tools with human service excellence.
TTEC recently ranked #15 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
