Gen Z workers see ChatGPT as trusted coworker: Resume.org survey
WASHINGTON, UNITED STATES — A new survey by Resume.org reveals that Gen Z workers are embracing ChatGPT in the workplace, often viewing the artificial intelligence (AI) tool as more than just a productivity booster.
The survey, conducted in May 2025 among 8,647 full-time U.S. workers, highlights a generational divide in AI adoption and attitudes.
While only 11% of all workers use ChatGPT regularly, Gen Z’s usage rate is nearly double at 21%. Millennials follow at 15%, but usage drops sharply among Gen X (9%) and Boomers (6%).
“Gen Z entered the workforce at a time when AI tools like ChatGPT were already becoming mainstream,” says Resume.Org’s Career Coach Irina Pichura.
“They see it not as a threat, but as a tool that enhances productivity and even offers real-time support throughout the day.”
AI as advisor and emotional support
The survey found that ChatGPT is far more than a digital assistant for many young professionals. Eighty-six percent of Gen Z users rely on it to complete work tasks more efficiently, and 66% use it for brainstorming or talking through ideas.
But the relationship goes deeper: 37% of users engage in personal conversations with ChatGPT, 24% play games with it, and 14% admit to using it to appear busy.
Gen Z stands out for treating ChatGPT as a multi-purpose tool. About one in five Gen Zers spends an hour or more each workday chatting or playing games with the AI.
Many turn to ChatGPT for advice on tough decisions (38%), hobbies (32%), career guidance (29%), and even mental health support (20%).
“For some users, ChatGPT has become more than just a productivity tool,” Pichura adds. “It’s clear that many workers, particularly younger ones, are using AI to fill a gap in support they may not find elsewhere.”
AI as a preferred resource over bosses
The data also shows a shift in workplace dynamics: nearly half (49%) of Gen Z workers say they rely more on ChatGPT than on their boss for answers and support. This trend is echoed by Millennials (47%).
“Gen Z workers have grown up with instant access to information, so it’s no surprise they turn to AI before turning to a manager,” Pichura notes.
As AI tools like ChatGPT become more integrated into daily workflows, Gen Z’s willingness to treat AI as a coworker—or even a friend—signals a new era in how technology shapes the future of work.
