iQor expands Philippine operations with AI-driven facility in Laguna
LAGUNA, PHILIPPINES — iQor CXBPO, a global provider of customer experience business process outsourcing (BPO) solutions, has expanded its operations in Santa Rosa City, Laguna, Philippines, with a new 25,000-square-foot facility.
The move adds 400 seats to its operations, enhancing iQor’s capacity to deliver advanced, artificial intelligence-powered customer service for its global clients.
“At iQor, we harness technology and innovation to create exceptional experiences for our employees and clients,” said Fleurette Navarro, Regional President – Philippines.
“Santa Rosa’s strong infrastructure and skilled workforce make it an ideal location for our continued growth.”
This new facility brings iQor’s Philippine footprint to 18 locations and more than 1 million square feet of operational space across Luzon, Visayas, and Mindanao.
AI-driven CX at scale
The expansion supports iQor’s mission to scale intelligent customer experience solutions through its proprietary infinityAiQ platform.
The platform integrates AI into every step of the CX lifecycle—from recruiting and training to compliance and performance management—providing real-time analytics and intelligent tools that improve agility, satisfaction, and operational efficiency.
iQor expands in Santa Rosa, PH, with 400 new seats to power scalable, AI-enhanced CX.
Faster hiring. Smarter automation. Real results.
Let’s elevate your customer experience. https://t.co/8FTQMZfSVK #iQor #CXBPO #AI #Outsourcing #CXSolutions #Philippines
— iQor CXBPO™ (@iQor) May 27, 2025
Jack Madrid, President and CEO of the IT and Business Process Association of the Philippines (IBPAP), welcomed the news: “iQor’s expansion highlights the confidence that global companies place in the capabilities of the Filipino workforce. Their ongoing investment contributes to the professional development of our people and strengthens the country’s leadership in the global customer experience arena.”
Global reach, local impact of iQor CXBPO
iQor CXBPO serves major global brands with more than 40,000 employees across 10 countries. Its value-driven services include omnichannel support, AI-enhanced CX solutions, and flexible staffing models, including work-from-home options.
The company ranked #43 in the recently launched OA500 2025, an objective index of the world’s 500 top outsourcing companies.
