U.S. senior care providers harness AI to streamline operations
ILLINOIS, UNITED STATES — Senior care providers in the United States are turning to artificial intelligence (AI) to enhance senior care and streamline operations.
Calvin Hennick, a contributor at CDW, highlighted in his article published in HealthTech that from predictive fall prevention to automated workflows, AI is reshaping elder care.
AI enhances safety with predictive analytics
Clinicians use an AI-powered chatbot named “Hugo” to help in senior care. By inputting their basic incident details, caregivers receive evidence-based intervention suggestions, improving care plans for residents who experienced a fall. Team members rate Hugo’s responses, refining its accuracy over time.
The organization also employs a machine learning model developed by data scientist Kristina Troyer, which predicts falls with over 90% accuracy using existing resident data.
“Hugo can augment caregiver thinking by quickly assembling comprehensive intervention ideas, enabling clinicians to consider a wider array or solutions than they might otherwise develop independently,” says Joe Velderman, Cypress Living’s Vice President of innovation.
Such tools mark a shift from reactive to proactive care, reducing risks for vulnerable seniors.
AI streamlines operations and personalizes senior care
Beyond clinical care, AI is automating back-office tasks, freeing staff time. Cypress Living runs 170 daily robotic automations, many via Microsoft Power Automate, eliminating manual processes like form processing.
“We have hundreds of automated processes that run every day, and each one of those might save a phone call or some other human process. It adds up to hours every day,” Velderman notes.
Similarly, Juniper Communities uses AI-powered Microsoft Copilot to streamline searches, cutting time spent locating files from 20 minutes to near-instant results.
Juniper’s Chief Operating Officer (COO), Don Breneman, sees AI as key to personalizing resident experiences, from wellness programs to dining services.
“Juniper sees AI as a tremendous opportunity to understand and personalize experiences when people come to a community,” Breneman says.
Meanwhile, Givens Communities tests AI with “guardrails,” piloting tools like ChatGPT to improve workflows.
“I would say, in the past six months, our use of AI has almost tripled,” says Vice President Richard Foor—signaling rapid adoption industry-wide.
