VXI scales Egypt center, targets 5,000 staff
CALIFORNIA, UNITED STATES — Customer-experience outsourcer VXI Global Solutions is doubling down on Egypt, adding “several hundred” contact-center seats to its year-old Cairo hub and charting a course to 5,000 local employees by 2028.
Second expansion in 15 months
Opened in March 2024 with roughly 1,000 seats, the Cairo site is one of VXI’s fastest-ramping facilities, buoyed by Egypt’s multilingual talent pool and time-zone proximity to Europe, the Middle East and Africa.
Touring the center, Minister of Communications Dr. Amr Talaat pledged to keep building “a thriving and competitive ICT business environment,” citing new digital-skills programs and investor incentives.
Chief Operating Officer Ryan Collins said the latest build-out “reflects the incredible potential of the region—not just as a cost-effective location, but as a hub of strategic access to EMEA markets.”
Government backing and digital-export goals
The expansion aligns with Cairo’s plan to boost digital-export revenues and lift Egypt into the top tier of global business-services destinations.
“VXI’s expansion aligns with Egypt’s strategic efforts to grow digital exports and strengthen the digital economy’s contribution to GDP,” said Ahmed El-Zaher, CEO of ITIDA.
“Egypt offers a stable and secure business environment, advanced digital infrastructure, and a multilingual talent pool—positioning the country as a leading hub for global enterprises seeking scalable and cost-effective delivery centers.”
VP Operations Ahmed Bahgat added that policy support has vaulted the country into “the top three” most attractive BPO locations; VXI is now scouting additional Egyptian sites.
About VXI
Founded in Los Angeles in 1998, privately held VXI delivers omnichannel customer care, tech support, software development, quality assurance and CX-advisory services.
Backed by Bain Capital, the company employs about 43,000 people in more than 40 locations across the United States, the Philippines, China, Malaysia, Jamaica, Guatemala, Colombia, Kosovo and more. Industry analysts put its annual revenue near $4.8 billion.
VXI ranked #76 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
With Egypt firmly on the map, VXI says the new seats will be filled over the next 12 months, creating career paths in customer support, analytics and digital operations. “The speed at which the Cairo team has scaled shows what’s possible when government, academia and industry pull in the same direction,” Collins noted.
