TP Morocco defends layoffs after security breach; union cries foul
CASABLANCA, MOROCCO — Teleperformance (TP) Morocco has justified its decision to terminate employees following a security breach at Orange Morocco facilities, which resulted in the disclosure of sensitive information.
It has criticized the action as an unjust layoff, given the increasing recognition of conflicts over work rights.
Security protocols after Orange Morocco data breach
The conflict is based on another situation that occurred in April 2025, when one of the employees appeared to have violated security measures by allowing unauthorized access to the restricted zone containing sensitive information.
According to the company, it conducted an internal investigation in full compliance with applicable regulations, which established the breach as the company moved to terminate contracts, citing gross misconduct.
TP (previously known as Teleperformance) noted that terminations made to comply with Payment Card Industry Compliance Data Security Standards (PCI-DSS) certification requirements and maintain client confidence were essential.
Labor unions challenge dismissals as unjust
The National Federation of Postal and Telecommunications Employees (FAPT), affiliated with France’s General Confederation of Labor (CGT) union, has condemned the firings, calling them abusive and demanding reinstatement.
The union’s July 2 letter accused Orange and Teleperformance of disregarding worker protections, though the companies insist the terminations were solely based on security breaches.
Orange Morocco defended its move, stating that it had violated its Code of Conduct and data protection measures.
The sacked workers have reportedly admitted to the security breach in their interviews. Still, the union claims that the penalty was exorbitant and has exacerbated the conflict between corporate security requirements and labor laws.
Balancing data security and employee rights
TP reminded them that, as an act of solidarity with existing Moroccan work laws, this should not have been the case. However, the company insisted on the use of client-sensitive information as indispensable.
The company, where Orange provides customer care and back office support, has been hit by allegations that security enforcement has become more important than clear disciplinary practices.
The case underscores the growing tensions between business conformity and labor support. With unions supporting the affected workers, the case may set a precedent for how security breaches are handled in the booming tech and telecommunications industries in the region.
