Global automation outsourcing market to hit $86Bn by 2034: Market.us
NEW YORK, UNITED STATES — The global automation outsourcing market is projected to grow at a staggering 28.3% compound annual growth rate (CAGR), reaching $86.41 billion by 2034, up from $7.15 billion in 2024, as enterprises increasingly turn to third-party providers for AI and robotic process automation (RPA) solutions.
According to an industry report by Market.us, North America is ahead with an estimated 38.4% market share in 2024 due to high-quality digital infrastructure and the earliest implementation of outsourced automation services.
Global demand soars on AI and RPA outsourcing
The increasing complexity of IT systems in organizations, combined with the need to run efficiently, are the most critical reasons why businesses choose to outsource their automation integration and running processes to specialized firms.
Cloud-based solutions and analytics powered by artificial intelligence make adoption quicker due to faster deployment and reduced error rates, along with process optimizations that never pause.
In 2024, North America took the leadership position in the market with the revenues of $2.74 billion, of which the United States alone represented revenues of $2.47 billion.
The region has become an outsourcing destination, driven by technological maturity and the availability of labor-efficient labor, particularly in rule-based robotic process automation (RPA) solutions, which account for 78.1% of the market.
Large enterprises, with their greater resources and scalability needs, led adoption at 68.3%, leveraging automation to streamline high-volume tasks and cut costs.
BFSI and IT sectors drive rapid growth
The banking, financial services, and insurance (BFSI) industry has become the most significant industry to embrace automation outsourcing, with a market share of 24.9% in 2024.
Fraud detection, compliance, and customer service are areas where institutions are focusing on AI and RPA, where time and accuracy are paramount. As an illustration, HCL Technologies has received accolades for incorporating an AI-saturated solution into BFSI business practices, ensuring that risks are identified and dealt with, and transactions are efficient.
In the meantime, the IT segment accounted for 32.5% of the market share, with companies outsourcing automation to enhance software development and testing, as well as to run their systems.
The market share of integrated solutions, which was 66.1%, is highly desired due to its capability of providing end-to-end automation.
