Tech Mahindra opens 24/7 multilingual call center with CARE Hospitals
HYDERABAD, INDIA — In a strategic collaboration with Tech Mahindra, CARE Hospitals has launched a cutting-edge, 24×7 multilingual call center. This new facility aims to significantly improve patient access and elevate service standards throughout the healthcare group’s nationwide network, as reported by India Education Diary.
Tech Mahindra partnership enhances patient access
It is an integrated health and technology capability to resolve major patient access issues. CARE Hospitals leverages its medical expertise, while Tech Mahindra provides its customer relationship management (CRM) systems and experience in managing large-scale operations.
This level of cooperation will likely facilitate the deployment of faster response rates, successful management and processing of patient requests, a consistent and patient-centered experience across all CARE hospitals, and render quality healthcare more accessible and responsive.
A specialized physical facility, staffed with 100 trained professionals, handles thousands of calls every month, embodying this cooperation. Its design directly addresses the main patient pain areas by providing 24-hour service and support in 10 different languages.
This ensures that both domestic and international patients can reliably connect with the hospital group, receive clear information, and access compassionate service at any time, from any location.
Integrated technology delivers scalable healthcare solutions
The new call center is not merely a communication line but a technologically integrated nerve center for patient management. It is anchored in an underpinning of innovative systems that facilitate smooth, real-time appointment booking, effective emergency response, and organized patient follow-up.
It is through this technological integration that patients are guaranteed effective access to care, and the clinical and administrative staff can respond more efficiently and promptly to the requests and needs presented to them.
An important feature of the center’s design is that it is scalable by nature, ensuring the hospital’s future expandability. The systems are designed to support future growth, enabling CARE Hospitals to support much greater call volumes without any impact on the quality and level of care and communication.
This future-oriented strategy, under Tech Mahindra, involves utilizing global best practices and developing a new model of scalable, technology-driven healthcare service provision within the region.
Tech Mahindra ranked #9 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
