Tech Mahindra launches TechM Orion marketplace for agentic AI
MAHARASHTRA, INDIA — Tech Mahindra has introduced its latest innovation, the TechM Orion Marketplace, a global agentic AI ecosystem designed to help enterprises unlock autonomy, boost productivity, and streamline complex workflows.
The platform builds on the company’s AI-first approach, marking a significant leap in how organizations can deploy AI at scale.
TechM Orion boosts scalable AI adoption
The TechM Orion Marketplace is powered by advanced frameworks, large language models (LLMs), and machine learning, enabling AI agents to make informed decisions, collaborate in real-time, and evolve based on process data.
These agents are designed to alleviate the cognitive burden on employees while enabling enterprises to scale automation responsibly.
“Most enterprises today are seeking true autonomy where systems can think, act, and adapt. That is exactly what TechM Orion Marketplace delivers,” said Birendra Sen, President – Business Process Services, Tech Mahindra.
“It transforms how organizations view AI from a rule-based engine to an intelligent force capable of driving strategic outcomes.”
The Marketplace offers solutions across various industries, ranging from AI-powered voice agents to real-time query resolution. By doing so, it aims to deliver faster time-to-value, lower operational costs, and ensure businesses gain sustainable competitive advantages.
Scale at speed with TechM Orion
According to TJ (Tervinderjit) Singh, Distinguished Analyst – CX, Third Eye Advisor, the marketplace enables enterprises to scale rapidly without sacrificing quality or adaptability.
“TechM Orion Marketplace delivers Agentic AI in an agile, adaptive, scalable, autonomous, and cost-effective mode for clients across vertical/industries looking to transform their business processes. This is Scale at Speed – promised and delivered,” Singh said.
The launch comes just months after the debut of TechM Orion, the platform that laid the foundation for this agentic ecosystem.
With the addition of the marketplace, Tech Mahindra is signaling its commitment to building solutions that not only meet current enterprise demands but also anticipate the future of work where intelligent systems operate with minimal human oversight.
Agentic AI drives next-gen outsourcing
The move showcases an increasing trend of outsourcing, where suppliers are moving away from offering labor-based efficiencies towards offering AI-driven transformation.
Solutions like TechM Orion Marketplace reframe the value proposition of outsourcing from cost reduction towards driving enterprise-wide intelligence.
For the IT-BPM sector, such a shift is indicative of a new phase in which agentic AI will augment human expertise, allowing outsourcing partners to remain at the core of international digital strategies.
Tech Mahindra ranked #9 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
