Genpact launches new AI suite to streamline commercial insurance
NEW YORK, UNITED STATES — Genpact has launched its new Genpact Insurance Policy Suite, an AI-powered platform designed to transform the way insurers manage commercial and specialty policies.
The solution aims to automate underwriting workflows, reduce administrative burdens, and accelerate decision-making processes across the insurance value chain.
Transforming underwriting with agentic AI
The Genpact Insurance Policy Suite, part of the company’s Service-as-Agentic-Solutions portfolio, leverages Microsoft’s Azure AI Foundry Models and Analytics Services to orchestrate underwriting support tasks. Its design reflects a deep focus on helping underwriters move faster and more effectively in a complex environment.
“We designed the Genpact Insurance Policy Suite with underwriters in mind so they can focus on delivering faster quotes, building better broker relationships, and increasing submission-to-bind ratios,” said Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact.
The suite comprises four modules that deploy specialized AI agents to classify, extract, and summarize data, enabling insurers to detect anomalies, assess risk, and generate quotes more efficiently.
According to Genpact, companies adopting the solution can expect up to 90% touchless submission clearance, a 75% reduction in cycle times, and as much as 50% lower costs.
“This is just the beginning,” Han added. “We have more than 1,000 domain-specific AI models, an expanding ecosystem, and bold investments. Genpact is well positioned to be the partner of choice for enterprises ready to scale agentic AI.”
Future of insurance outsourcing
Beyond technology, the launch highlights the evolving role of outsourcing providers in transforming industries such as insurance. Traditionally focused on labor-driven efficiencies, outsourcing firms such as Genpact are now delivering AI-powered platforms that redefine workflows and outcomes.
“Genpact expands its industry footprint with the launch of the Genpact Insurance Policy Suite – another agentic AI product proof point that takes advantage of the robust capabilities of Microsoft’s Azure AI stack,” said Hemanth Sundararaj, Global Financial Services Industry Solution Sales Leader at Microsoft.
For the outsourcing industry, this move demonstrates how service providers are shifting from being back-office partners to becoming strategic enablers of digital transformation.
By embedding AI into core processes, such as underwriting, Genpact highlights the future of outsourcing: solutions that not only cut costs but also drive agility, transparency, and stronger client outcomes.
Genpact ranked #10 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
