BPO firm rejects group’s claims of mandatory typhoon work orders
MANILA, PHILIPPINES — Business process outsourcing (BPO) company Staff Outsourcing Solutions (SOS) has issued an unequivocal denial to accusations from the BPO Industry Employees’ Network (BIEN) that companies forced workers to report onsite during Typhoon Fung-wong (local name: Super Typhoon Uwan).
The company stressed that attendance at its Cebu office was strictly voluntary and that no return-to-work orders were given—even amid widespread criticism of “business-as-usual” operations throughout the sector.
Staff Outsourcing Solutions directly addresses BIEN’s allegations
Concerns over BPO workers’ safety resurfaced as Typhoon Fung-wong swept through Luzon and the Visayas, prompting BIEN to urge the Philippine Department of Labor and Employment (DOLE) to protect employees during extreme weather.
In an open letter, BIEN criticized companies for “token measures” and listed SOS among those allegedly maintaining normal operations without sufficient consideration for worker safety.
However, SOS made clear in an official statement shared exclusively with Outsource Accelerator that its Cebu operations were not affected by the typhoon.
“Attendance was never mandatory. Reporting was voluntary throughout. Free shuttle service and free meals were provided for those who chose to report onsite,” said James Anthony Amores, SOS Director.
Employee support and proactive measures
According to SOS, relief efforts are ongoing to assist employees and their families in provinces affected by Typhoon Fung-wong, with all allocated funds redirected to employee relief and recovery.
The company cancelled its year-end celebration and planned executive visits, with both the CEO and CFO channeling additional funds into relief initiatives.
“There has been no return-to-work order issued, and none will be. We’ve prioritized flexibility and safety from the beginning,” Amores confirmed, noting that all internal decisions were communicated before any public statements or media reports surfaced.
The company described media reports featuring BIEN’s accusations as “defamatory,” confirming current discussions with its legal counsel.
“Should there be any compensation or settlement arising from this, 100% of those proceeds will likewise be directed to our employee relief fund,” Amores said.
Wider industry reaction and previous incidents
BIEN’s call for accountability comes after similar controversies during previous disasters, including Typhoon Kalmaegi (local name: Tino) and the Cebu earthquake—a period in which workers cited gaps in protection and “inaction” from government agencies.
BIEN’s statement charged that, while some BPOs provided limited support, others continued operating with minimal employee aid.
As BIEN pushes for DOLE to implement strict enforcement of labor protections, SOS stands out among companies proactively supporting staff and maintaining open communication, thus setting an industry example.
Observers note that companies prioritizing worker welfare during crises not only protect lives but also enhance employee trust, retention, and long-term productivity—key factors in sustaining the Philippines’ competitive edge in global outsourcing.
Staff Outsourcing Solutions is currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
