Uganda targets 150,000 BPO jobs by 2030 to boost digital economy
KAMPALA, UGANDA — Uganda is targeting the transformation of its business process outsourcing (BPO) sector into a major engine of economic growth, aiming to create 150,000 jobs by 2030, according to a report from Nile Post.
The government sees the sector not only as a source of employment for the country’s youth but also as a catalyst for digital transformation and global competitiveness.
Uganda unveils strategic BPO roadmap
At the Uganda Tech Value Workshop, Amina Zawedde, Permanent Secretary at the Ministry of ICT and National Guidance, emphasized the government’s commitment to expanding the sector.
“We remain committed to achieving our target of 150,000 BPO jobs by 2030,” she said, highlighting that the government’s approach focuses on attracting investment, strengthening talent development, and expanding global market access.
Organized by the United Kingdom Trade Partnerships Programme and the International Trade Centre (ITC), the workshop gathered BPO stakeholders to agree on a roadmap aimed at keeping Uganda’s sector competitive and scalable in global markets.
Linking Ugandan talent to global BPO markets
The Business Matching Platform connects Ugandan firms and professionals with overseas job opportunities, including those in Japan, the UK, and other markets.
It helps export-ready IT and BPO companies expand internationally, giving local talent global exposure while growing Uganda’s BPO footprint.
“Our goal is to support Ugandan companies to become globally competitive, creating jobs and driving economic growth,” Zawadde emphasized, highlighting the strategy’s dual focus on employment and sustainable business expansion.
Uganda’s BPO sector gears up for global expansion
Uganda’s BPO ambitions mirror a global trend of emerging markets becoming hubs for digital services and remote work. By investing in talent development and platforms connecting local professionals to international clients, the country aims to attract foreign investment and partnerships.
If successful, Uganda could become a notable global BPO player, setting a model for other African nations seeking to expand their digital economies and improve youth employment opportunities.
