Hexaware opens Cairo hub for multilingual AI-led CX
CAIRO, EGYPT — Hexaware Technologies has expanded its global delivery network with a new center in Cairo, Egypt, positioning itself to serve growing demand for multilingual customer experience (CX) services across the Middle East and Europe.
The center, launched with an initial team of 100 professionals, leverages Egypt’s talent pool and strategic location to enhance the IT firm’s service resilience and regional client support.
“This delivery center marks Hexaware’s entry into a new geography and is a significant expansion of our presence in Egypt,” said Amrinder Singh, President and Head of Europe, Middle East, and Africa (EMEA) and Asia-Pacific (APAC), Hexaware.
Tapping into Egypt’s multilingual talent pool
The new center of the company, which is situated in one of the major technology parks in Cairo, is meant to take advantage of all the specific benefits of the country, such as a good education system that creates competent graduates, a high rate of professionals with international language skills, and an acceptable time zone that spans across major markets.
“Cairo gives us access to rich talent and modern infrastructure, allowing us to support our clients more closely as they scale their operations in the region,” said Singh.
Hexaware is also shaping the future of Cairo by creating a direct pipeline of future talent through liaisons with local universities. This long-term strategy, which the executives referred to as a commitment, is to make the center scalable to meet the needs of clients in Egypt, the Middle East, and Europe.
The move is not merely an office opening but an integration into an ecosystem that fosters innovation in service delivery and strengthens operational resilience for multinational clients.
AI meets human intelligence in modern CX expansion
The Cairo center is a tangible manifestation of Hexaware’s broader strategy to deploy a modern, AI-integrated delivery model worldwide. It will operate under the company’s stated principle of AI-led, human-intelligence-perfected service, combining automation, analytics, and generative AI tools with skilled multilingual teams.
This model aims to enhance the efficiency and sophistication of CX services offered from the location, which include support in Arabic, English, and major European languages.
This expansion is part of a deliberate plan to establish modern, digital-first hubs across key global locations, specifically within the CX domain.
For clients, the Cairo hub offers closer, more innovative support as they scale regional operations. As Shyam Mansukhani, Corporate VP and Chief Operating Officer (COO), Hexaware, says, “The ecosystem here allows us to drive innovation in how we deliver customer experience and to strengthen delivery resilience for our clients.”
Ultimately, Hexaware’s entry into Egypt reflects an industry shift towards leveraging geographically strategic, talent-rich hubs that are optimized for next-generation, technology-augmented service delivery.
Hexaware ranked #18 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
