Corpshore Solutions scales global delivery with Uzbekistan AI & CX hub

TASHKENT, UZBEKISTAN — Corpshore Solutions has confirmed the transition of its Uzbekistan delivery center from pilot stage to full-scale production, marking a major milestone in its 2026 global growth strategy.

Initially launched as a proof-of-concept in late 2025, the Tashkent hub has rapidly evolved into a steady-state delivery center. It now supports concurrent client programs across customer experience (CX), back-office workflows, and AI operations.

“The hub has scaled from an initial pilot team into a multi-functional delivery center supporting live production programs,” the company noted in an exclusive statement shared with Outsource Accelerator.

“We now support multiple concurrent client programs, with English-language delivery as the core capability, and early-stage multilingual support being introduced.”

Scaling BPO operations in Central Asia

Corpshore Solutions has established itself as a one-stop provider of business process optimization, business process outsourcing (BPO), IT outsourcing, and digital transformation to both Fortune 500 corporations and start-ups.

With over 5,000 employees across eight countries, the company’s expansion into Central Asia represents a strategic diversification away from traditional outsourcing geographies.

Since its launch, Corpshore has deepened its engagement with IT Park Uzbekistan, the nation’s central tech ecosystem. Operating under the “One-Stop-Shop” program, the firm has successfully integrated into the local infrastructure, creating dozens of specialized roles in operations, QA, and IT support.

The company projects a multi-fold increase in local headcount over the next 12 to 24 months as it onboards new programs in Fintech, Software-as-a-Service (SaaS), and Edtech.

From pilot to production: Rapid ecosystem maturation

The operational shift validates Uzbekistan as a viable long-term node within Corpshore’s global network.

What began as a controlled pilot has expanded into a fully managed operation with dedicated quality assurance (QA) and workforce management structures. The hub now services clients in Fintech, SaaS, Edtech, and Digital Marketplaces, primarily catering to North American and European markets.

While the facility delivers standard CX (voice, chat, email), the company notes that back-office processing and AI operations have emerged as the fastest-growing service lines. This growth is driven by the local workforce’s strong technical aptitude and high learning velocity, particularly in data-heavy and IT-adjacent roles.

Uzbekistan’s strategic advantage for outsourcing

Uzbekistan is selected as the delivery hub based on macroeconomic advantages and demographic factors that align with modern outsourcing needs.

The country’s population exceeds 36 million, and its well-developed labor force is highly technical and multilingual, able to communicate in Russian, Uzbek, Turkish, and English.

This combination of skills enables Corpshore to handle intricate, knowledge-intensive work processes that require linguistic and technical adaptability, positioning the hub differently from more conventional offshore destinations.

Moreover, the cost of the operations structure is a significant financial incentive for clients. Labor-cost arbitrage of 40% to 60% between the Corpshore and Western markets has been reported, which is very important to an organization under pressure to cut down on its operations costs without affecting its quality.

This is enhanced by the country’s strategic time zone, which places it close to Western Europe and Asia, helping support the workloads of Europe, the Middle East, and Africa (EMEA) in real time.

The availability of IT Park Uzbekistan, together with ecosystem alliances, has also been a key factor in facilitating the provision of infrastructure and talent streams required to drive the fast-growing digital economy.

Advancing AI operations and digital services

Beyond standard BPO functions, the Uzbekistan hub has emerged as a center of excellence for AI operations.

Service lines have expanded rapidly to include data labeling, human-in-the-loop quality assurance for machine learning models, and automated workflow management.

“Among these, back-office operations and AI operations have shown the fastest growth due to strong talent fit and rapid upskilling of teams,” the company noted.

The workforce has demonstrated high learning velocity, allowing Corpshore to deploy production-grade AI-assisted systems that mirror the maturity of its established global hubs.

To support these regulated workflows, the Tashkent site now operates under enhanced security frameworks, positioning it to serve sensitive sectors such as financial services and healthtech.

“Uzbekistan now plays a key role in EMEA-aligned delivery, AI operations, and technically oriented back-office work,” said Corpshore. “It is increasingly positioned as a high-potential growth node rather than an experimental location.”

The company is currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA’s Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry.