TELUS, Capgemini team up on AI‑driven autonomous telecom network
TORONTO and VANCOUVER, CANADA — TELUS, a communications technology firm, has selected French technology provider Capgemini to lead an automation initiative to transform how the company’s network operates.
The agreement reinforces Capgemini in Canada’s leadership in autonomous network transformation and sets a new benchmark for telecom innovation by moving toward systems that can self-monitor and self-heal.
Tim Fell, Vice President, Wireline Technology & Services at TELUS, notes, “TELUS is continually evolving its network to deliver the best possible experiences for its customers.”
Transitioning to AI-driven telecom infrastructure
This move transforms the network within TELUS from a rules-based to an intent-based, closed-loop architecture.
As Tom Mosseau, Managing Director of Capgemini in Canada, states, “This new agreement is a testament to our commitment to driving intelligent transformation in telecom globally.”
Through this transaction, Capgemini in Canada will help TELUS modernize its proprietary network-automation platform. This will enable the infrastructure to detect abnormalities, predict equipment malfunctions, and resolve problems in real time.
It is anticipated that the deployment of these smart functions would bring real operational returns.
The modernization effort will help reduce infrastructure costs while enhancing the customer experience and network reliability by enabling faster updates and scaling.
“This partnership with Capgemini builds on our strong foundation in network automation, enabling us to unlock new capabilities and take the next step forward on the path to autonomous network operations,” Fell said.
This move by TELUS can also be viewed through the same industry lens as Accenture’s acquisition of Avanseus, as both developments signal an accelerating race toward autonomous telecommunications infrastructure.
Either through strategic acquisitions to improve service provision, such as in the case of Accenture, or through direct partnerships, as in the case of TELUS and Capgemini.
The global shift toward autonomous telecom networks
According to a Capgemini Research Institute report titled Networks with intelligence, 84% of telecom operators are currently operating at low levels of autonomy.
Despite this, over half (61%) aim to reach Level 3 or higher by 2028, a stage where networks can self-optimize and self-heal across all defined domains.
This agreement positions TELUS to better serve its clients by laying the groundwork for greater autonomy now.
Mosseau notes that “Together with TELUS, we are pioneering the future of autonomous networks. Capgemini’s AI expertise and capabilities will help TELUS become more agile and deliver real value for its customers.”
By applying its AI expertise to TELUS’s platform, Capgemini aims to help the company become more agile and deliver real value for its customers, making the initiative a timely and strategic move for the industry as it prepares for the widespread adoption of autonomous networks.
Capgemini and TELUS ranked #5 and #81, respectively, in the OA500 2025, an objective index of the world’s top 500 outsourcing companies. The 2026 edition of the OA500 is expected to be released in March. (Read the OA500 2026 methodology paper here.)
