Owner Resource Group sells Bill Gosling Outsourcing to Frontenac
TEXAS, UNITED STATES — Owner Resource Group (ORG), the Austin-based private investment firm, has sold its majority stake in Bill Gosling Outsourcing, a global business process outsourcing (BPO) company, to Chicago-based private equity firm Frontenac.
According to a report from Morningstar, the deal, which closed on March 23, marks a strategic milestone for both ORG and Bill Gosling as the company enters a new phase of growth under Frontenac’s ownership.
Bill Gosling’s transformation and global expansion
Headquartered in Barrie, Ontario, Bill Gosling provides accounts receivable management, customer experience, and back-office services to clients across fintech, auto finance, digital native, and utilities sectors.
Under ORG’s ownership since December 2020, the company grew from roughly 2,500 to more than 7,000 employees and significantly expanded its nearshore and offshore operations.
The company also established an in-house technology center-of-excellence in India through the acquisition of MattsenKumar, adding proprietary tech capabilities that enhanced its service delivery.
“Over the last five years, the team at Bill Gosling has built a global BPO leader with deep client relationships, a tech-forward delivery model, and a culture that sets them apart,” said ORG Managing Director David Paschal.
“It has been a privilege to be part of their journey, and we are excited to see what they accomplish in their next chapter,” Paschal added.
Leadership reflections on growth and partnership
Dave Rae, Executive Chairman of Bill Gosling Outsourcing, emphasized the role ORG played in supporting the company’s scaling efforts.
“With the support of ORG, Bill Gosling reached new heights—scaling our global operations, investing in our people and technology, and expanding our capabilities to serve clients at the highest level. ORG was a collaborative partner in every sense, and their backing gave us the foundation to grow in ways we could not have imagined,” Rae said.
ORG Co-Founder Jon Gormin highlighted the cultural and strategic alignment behind the investment.
“Bill Gosling represented everything we look for: exceptional people who drive a strong Company culture, a shared vision between ORG and our partners built on mutual respect and trust, and opportunities to invest for durable growth in the business. These fundamental pillars anchor every investment we make,” he remarked.
As BPOs continue to evolve, the sale of Bill Gosling underscores the growing value of tech-enabled outsourcing solutions in global markets.
By combining a strong workforce with advanced technology capabilities, the company has positioned itself as a leader in delivering scalable, efficient services.
Such strategic acquisitions reflect a broader trend in the outsourcing industry, where private equity plays a crucial role in accelerating growth and enabling BPOs to meet increasing client demands worldwide.
