Hugo, TP among winners at 2026 Excellence In Customer Service Awards
PENNSYLVANIA, UNITED STATES — Hugo and TP are among the major outsourcing firms named winners at the 2026 Excellence in Customer Service Awards, joining a global lineup that includes other outsourcing firms like TELUS Digital, SS&C Intralinks, CSG and AssureSoft, with Liveops and Simply Contact rounding out the finalist field.
According to a press release, the Business Intelligence Group recognized companies across more than 20 industries and multiple continents for delivering measurable, human-centered customer experiences.
The awards span seven categories and reflect a customer service landscape reshaped by artificial intelligence (AI) adoption, workforce redesign, and rising accountability for results — a shift that placed outsourcing providers at the center of this year’s class.
Outsourcing firms lead 2026 Customer Service Awards
This year’s cohort places business process outsourcing (BPO) firms front and center. Hugo took home Outsource Partner of the Year, while TP, TELUS Digital, SS&C Intralinks, CSG, and AssureSoft were also recognized across categories tied to customer experience, technology integration, and operational performance.
Liveops and Simply Contact rounded out the finalist field, underscoring the depth of competition among outsourcing providers vying for enterprise contracts.
“The 2026 Excellence in Customer Service Award winners are not managing customers. They are earning them,” said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group.
The remark frames a year in which judges weighted measurable outcomes — handle times, retention rates, SLA adherence — over brand storytelling.
How AI and accountability shape the global outsourcing sector
What distinguished this year’s winners, according to the organizers, was the rigor behind the results.
“What stood out across this year’s submissions was the accountability of the work. These are organizations and individuals who know their numbers and more importantly, they know what moved them,” Fordyce said.
He added that whether the tool was AI, culture change or process redesign, every winner could trace specific actions to specific outcomes.
That standard reflects a broader shift across the outsourcing sector, where buyers are increasingly demanding evidence of impact rather than promises of capacity.
The recognition of firms like Hugo, TP and TELUS Digital points to a market rewarding providers that combine specialized talent with AI-augmented delivery and transparent performance data.
The 2026 winners’ list arrives as the global outsourcing industry navigates a turning point — automation is reshaping service models, enterprise clients are tightening expectations on quality and cost, and the providers earning recognition are those proving they can scale capability and accountability in equal measure.
Hugo Technologies was previously named the 2025 Outsourcing Impact Champion by Outsource Accelerator, in recognition of its groundbreaking “Hugo Academy” initiative—a program transforming education and employment pathways for African youth—alongside other BPO companies recognized for their social impact and corporate responsibility efforts.
The company is also currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA’s Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry.
Similarly, TP continues to cement its leadership position in the global market. The firm recently ranked number one in the OA500 2025 index, a comprehensive and objective directory published by Outsource Accelerator that evaluates and ranks the world’s leading business process outsourcing providers.
