Canadian BPOs nQX, TELUS expand in the Philippines
MANILA, PHILIPPINES — Two Canadian outsourcing companies announced expanded investments in the Philippines in July 2026, with nQX (Quantrics Enterprises Inc.) evaluating a P632-million ($10.3 million) facility expansion and TELUS committing to grow its AI, healthcare, and software engineering workforce in the country.
According to a report from ABS-CBN News, both announcements surfaced during President Ferdinand Marcos Jr.’s state visit to Canada, where Philippine trade and finance officials met directly with BPO sector investors seeking expanded engagement in the country’s outsourcing market.
nQX eyes provincial sites for P632-million BPO expansion
nQX is evaluating three new provincial locations — Laoag and Dagupan in North Luzon and Legazpi in South Luzon — for the proposed P632-million facility expansion, subject to final site selection.
The firm has invested P1.43 billion in the Philippine outsourcing market as of April 2026 and employs 5,661 workers in Taytay, Rizal. The expansion is projected to generate approximately 725 additional direct-hire jobs, extending nQX’s reach into North and South Luzon.
“By bringing more investments to the countryside, we are creating quality jobs in more areas, while ensuring that the gains of economic growth are shared more broadly,” said Frederick Go, Finance Secretary of the Philippines.
TELUS shifts Philippines workforce toward AI-enabled services
TELUS, which has invested $175.6 million in the Philippines since 2018, is expanding its local operations in artificial intelligence services, healthcare support, software engineering, and workforce development initiatives.
The company employs more than 24,000 Filipinos across Metro Manila and Iloilo, delivering services that span AI-enabled customer experience, digital analytics, and healthcare solutions.
TELUS’s Philippine workforce has grown into one of Canada’s largest outsourced service delivery centers for AI and technology-enabled work.
“The Philippines is ready for higher-value work. Through partners like Telus, we are building stronger pathways for Filipino workers to participate in AI-enabled services, digital health, software engineering and other technology-driven industries,” said Cristina Roque, Trade Secretary of the Philippines.
The Philippine IT-BPO sector projects $42 billion in export revenues for 2026 and is targeting the top global hub ranking for high-value digitally enabled services by 2028, per IBPAP projections.
Canadian investment in the Philippines is shifting toward AI and knowledge-intensive services as skills arbitrage displaces wage arbitrage as the primary driver. For the broader outsourcing industry, both expansions signal that the Philippines is competitive on AI readiness and technical depth — not only on labor cost.
